Refund policy

PrimeWell Health stands behind the quality of every product we offer. If there is an issue with your order, our support team is here to help.

Because PrimeWell Health products are consumable wellness items, we cannot accept returns on opened or used products for safety and hygiene reasons. Returns or refunds may be issued if your order arrives damaged, defective, incorrect, or is lost in transit. All requests must be submitted within 30 days of delivery.

If your order arrives damaged or incorrect, please contact us within 30 days of delivery and include your order number along with clear photos showing the issue. Once verified, we will offer either a free replacement or a full refund, depending on your preference and product availability.

Approved refunds are issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Refunds cannot be issued for opened or partially used products, orders returned without prior approval, or dissatisfaction based on individual experience. PrimeWell Health products are designed to complement daily wellness routines, but individual experiences may vary.

Orders may be cancelled within 12 hours of purchase if they have not yet been processed for shipping. Once an order has shipped, it cannot be cancelled.

If you have any questions or concerns, please contact our support team. We typically respond within 24–48 hours.