Shipping policy

Shipping Policy

PrimeWell Health is committed to delivering your order as quickly and efficiently as possible. Please review the information below for details on our shipping process.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays). Orders placed after business hours or on weekends will be processed on the next business day.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times vary by location and are provided at checkout. Typical delivery timelines are:

  • United States: 5–10 business days

  • United Kingdom: 5–10 business days

  • International Orders: 7–15 business days

Please note that delivery times are estimates and may be affected by carrier delays, customs processing, holidays, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer.

Tracking

Once your order ships, you will receive a tracking number via email. Tracking updates may take up to 24–48 hours to appear after shipment.

Incorrect Address or Delivery Issues

Please ensure that your shipping address is entered correctly at checkout. PrimeWell Health is not responsible for orders delivered to incorrect addresses provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, reshipment fees may apply.

Lost or Delayed Packages

If your order appears delayed or lost in transit, please contact our support team within 30 days of the shipping date. We will work with the carrier to investigate and, if necessary, offer a replacement or refund once the issue is confirmed.

Damaged Packages

If your order arrives damaged, please contact us within 30 days of delivery and include your order number along with clear photos of the damaged item and packaging. Once verified, we will arrange a replacement or refund.

Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact our support team. We typically respond within 24–48 hours.